Information about delayed and cancelled flights
If your flight has been delayed or cancelled you may be entitled to up to £500 in compensation.
If you are flying to or from an EU airport, or are flying with an EU airline outside of the EU, you may be able to make a claim for a delayed or cancelled flight under the Denied Boarding Regulations. The amount of compensation depends on a number of factors such as the length of the delay and your destination.
|Flight distance||Arrival Time||Entitlement|
|Short haul flight (up to 1,500km)||Delayed by more than 3 hours||€250 / £205*|
|Any flight within the EU (more than 1,500km)||Delayed by more than 3 hours||€400 / £325*|
|Medium haul flight outside of the EU (1,500km-3,500 km)||Delayed by more than 3 hours||€400 / £325*|
|Long haul flight (more than 3,500km)||Delayed by between 3-4 hours||€300 / £245*|
|Long haul flight (more than 3,500km)||Delayed by more than 4 hours||€600 / £490*|
*GBP compensation amounts are approximate figures based on conversion rates as at May 2014 and are subject to change.
The Denied Boarding Regulations also apply to cancelled flights, or where a flight is overbooked and you are forced to give up your seat.
As well as compensation, your airline should offer meals and refreshments, overnight accommodation (if required), and two free phone calls, faxes or emails while you are waiting for your delayed flight.
Please note: A flight delayed due to ‘extraordinary circumstances’ including severe weather, airline strikes or a security risk, means the airline is not obliged to offer financial compensation to passengers.
If you have any issues with flights, or if you suffer injury abroad, Thompsons Solicitors specialist holiday claims team can help.
Please contact us as soon as possible after your flight so we can find others on the same flight to help strengthen your claim.
Contact Martyn Gwyther today by telephoning 0161 819 3542.
Read our news comments and press releases on compensation for delayed and cancelled flights: