There are a number of ways that you can get in touch with us:


If you’d like to talk to us about a new personal injury claim, contact our friendly legal enquiry team for free on 0800 0 224 224 (landlines) or 0330 123 123 0 (free from mobiles where covered by inclusive minutes).

If you have an existing claim with us, we’ll be in contact to keep you informed every step of the way, but if you’d like an update, please contact your solicitor. You can find their contact details on the letters we send you or, if you know the office dealing with your claim, visit the Our Offices section of our website.

Online Claim Form

If you would like to make a personal injury claim and prefer to instruct us online, you can use our simple no obligation online claim form. It takes less than five minutes to fill in and, once it’s submitted, a member of our legal enquiry team will be in touch within 24 working hours to discuss your case or answer any questions you may have.


Our personal injury lawyers are more than happy to give you a call to discuss your claim at a time and date suitable to you – all you need to do is request a callback.


If you’d like to arrange a time to discuss a new personal injury claim, you can do so by texting the word CLAIM together with your name and mobile number to 88008 (standard network rates apply). A member of our knowledgeable legal enquiry team will then call you back to discuss your injury, explain the process and help you to establish whether you might have a personal injury claim.

Media Enquiries

If you are a member of the media and would like to get in touch, please visit the online press office for contact information.

To read our latest news releases, please visit our news and media hub.

Union Legal Services Enquiries


If you are a member of a trade union looking to learn more about the free and discounted legal services available to you or to start a claim, please visit our dedicated trade union hub for more information.

Other Enquiries

If you have a general enquiry about Thompsons, unrelated to a claim, please email