Frequently Asked Questions about making a Hospital Negligence claim
1. How do I make a complaint about care received at a hospital?
If you are unhappy with the treatment or care you have received, you can make a hospital complaint by contacting the healthcare provider when you received the service. You can complain in writing, by email or by speaking to someone in the organisation. For any hospital complaint, you should keep a record of:
- The dates and times when you talk to them
- The names of who you have spoken to
- Details of the discussion
2. How do I make a Hospital Negligence claim?
Before escalating a complaint, you should make sure you have tried to resolve the issue with the healthcare provider first. If you’re still unhappy after talking informally about the issue, you can make a complaint under the NHS complaints procedure. This means that you can refer your complaint to the ‘Parliamentary and Health Service Ombudsman’ for further investigation.
You may also be able to claim compensation for any pain and suffering you have experienced as a result of hospital negligence - our hospital negligence solicitors can advise you further on this.
3. What is the timescale for making a Hospital Negligence claim?
You should make your hospital complaint within 12 months of the incident, or from when you were aware of the issue. There are exceptions to the time limit, only if it’s still possible to investigate your hospital complaint.
There is a three year time limit for starting a legal claim, so get in touch with us as soon as possible.
4. What should I do if I want to take legal action?
If you wish to make a hospital negligence claim, Thompsons Solicitors can help you. We will thoroughly examine the circumstances of your case and may also obtain expert views of independent medical specialists who can advise where clinical practices and procedures have been poor or below acceptable standards.
Call our hospital negligence solicitors on 0800 0 224 224 to discuss your case, or complete our online claim form to start a claim for hospital negligence compensation.