Lisa is part of the medical negligence solicitors and personal injury teams at Thompsons Solicitors. 

Based in Cardiff and covering cases across the South West and Wales, Lisa has eight years of legal experience and runs a varied high-value caseload of clinical negligence matters, as well as providing assistance to senior solicitors on more complex cases.

Lisa provides representation for clients who have suffered orthopaedic injuries, delayed cancer diagnoses, brain injuries, hypoxic brain injuries at birth, cerebral palsy and GP negligence. Lisa also represents a number of clients who have suffered as a result of receiving a mesh implant.

A tenacious investigator, Lisa is focused on ensuring clients who have sustained a life altering injury as a result of negligent treatment receive maximum compensation.

Kind and compassionate, Lisa is keenly aware that those who have suffered medical negligence are left to rebuild their lives after such trauma, with many requiring additional treatment or therapies which they would not usually have access to under the NHS. 

It is very rewarding for Lisa to see her clients’ lives change in a positive way during the course of a claim and being able to obtain justice for victims of clinical negligence is Lisa’s favourite aspect of working at Thompsons. 

Outside of work, Lisa volunteers at the Bridgend branch of the Headway brain injury charity, where she is also a committee member. As well as keeping active, travelling and exploring new cultures, Lisa also bakes in her spare time and enjoys rustling up treats for charity events. 

 

Lisa’s case experience

  • Ensured a £350,000 settlement for a medical negligence client who had undergone Transobturator Tape (TOT) surgery.
  • Secured a settlement of £140,000 for the family of man who died after medical staff failed to diagnose a malignant liver lesion.
  • Secured significant interim payments in an ongoing case for a client who was left with cerebral palsy following a birth injury. 
  • Acted for a number of clients who have had mesh inserted during vaginal surgeries. 

 

Testimonials

My solicitor Lisa Osborne was so very kind and dedicated in her approach to me and the matters of law - her skills and knowledge were faultless, and I felt in safe hands with her guidance and reassurance - even when I had my own wobbles with it all. I cannot speak highly enough of Thompsons as a legal firm and would highly recommend them and Lisa to anyone contemplating pursuing a claim for a medical injury. Whilst my journey to repair and restore my health is not yet over, I am so grateful for what they have achieved for me and the settlement outcome will truly make a difference for my life going forward.

Lisa's former client

Thank you so much - words are not quite enough right now for how pleased I am that the case has been settled. What a journey we have had! Your time, guidance and skill have just made this whole thing so much more bearable and I am so grateful for the time you have taken to make sure I am both involved and understand all the legal processes. I have enjoyed getting to know you so much as well, and would love to stay in touch. And yes, the settlement - well - it is sinking in sort of…. I think it will take a few days to fully bed in, but I know this means that should I go private for my next phase of repair work, I am OK to do that, and with a bit of wisdom applied I will be able to replace my lost pension income. I am so grateful for that. I do feel validated and seen for a person who has had injury done [to them].

Lisa's former client

I would just like to take this opportunity to say a very big thank you to Lisa Osborne who has helped me and my wife through the hardest times. From the day she took over this case she contacted us on every issue and aspect. She explained everything very thoughtfully, nothing was ever a problem and she made home visits to save me and my wife travelling, even on the weekend so it would be more convenient for us.

Lisa's former client

I am so pleased that you came onboard with our claim. You are very dedicated and professional with a lovely easy to talk to manner. You are a credit to Thompsons!

Lisa's former client

Thank you for not only the amazing result we got to, but the tremendous support you have given me. There have been many times during this process that I could have quite easily lost the plot but you kept me calm and focused. I will never forget what you have done for me and you fought all the way till the end!

Lisa's former client

I cannot thank Lisa Osborne in Cardiff enough for working so hard to get a settlement for me. Although I will have issues with my health for the rest of my life, the financial compensation has gone a long way to make my life a bit easier. Lisa was also friendly and efficient and it was a pleasure to work with her. I consider Lisa as a friend now and I will be giving her regular updates on my growing family!

Lisa's former client

I wish that I could give Thompsons more than 5 stars, because they have been utterly fantastic. Matthew Jones dealt with my husband's clinical negligence case. When we started the case we had no idea how long it would take or what would be involved. We knew it would be difficult at times and if it had not been for Matthew and his fantastic team, I don't think we would have been able to cope. They have been with us every step of the way. Throughout the entire process they have been caring, considerate, approachable and always kept us informed and made sure that we were okay at all times. Their professionalism, compassion and expertise has meant that not only have we kept our sanity through all of this, we have also kept our faith in humanity and a belief that things really do work out in the end. Although nothing can ever give us back what we have lost, Matthew and his wonderful team (Lisa Osborne and Marta) at Thompsons have ensured that we can face the future with optimism and confidence and without all of the worries that we previously had. They brought our case to a successful conclusion and helped to change our lives for the better. We cannot thank them enough or recommend them more highly.

Lisa's former client