Despite seeking medical help on more than one occasion, her symptoms were not properly acted upon. She was experiencing recognised "red flag" symptoms, including saddle paraesthesia, which can indicate the onset of cauda equina syndrome, a serious spinal condition requiring urgent treatment. 

It was only when she sought advice from a private physiotherapist that the severity of her condition was identified. Recognising the symptoms, the physiotherapist advised her to attend hospital immediately as she was likely to need urgent surgery to prevent permanent paralysis and double incontinence. 

She underwent emergency surgery and, although the operation prevented her condition from progressing to complete cauda equina syndrome, she has been left with ongoing symptoms. 

The impact of the delayed diagnosis has been significant. It has affected both her career as a nurse and her family life, including her ability to enjoy life with her two daughters. 

When the claim was first brought, the NHS Trust denied that its failures had caused her injuries and offered just £5,000 in compensation. 

Our specialist clinical negligence team challenged that position, obtaining further expert medical evidence that supported her case. After issuing court proceedings, we proposed a joint settlement meeting to help resolve the matter. 

"This was a devastating injury for our client. Despite the Trust’s denials of liability and an unreasonably low early offer, her determination, supported by her legal team and medical evidence, secured compensation that will provide vital support now and in the future.” - Victoria Gofton 

As a result of those negotiations, the parties agreed a settlement of £220,000, reflecting the impact the delays had on her health, career and daily life. 

As a UNISON member, she was able to access expert legal support through her union-backed legal services. 

If you have experienced delays in diagnosis or treatment that have caused avoidable harm, our specialist clinical negligence team may be able to help.