Call us:  0800 0 224 224

Our claims services

Contact us today

Call us free on

0800 0 224 224

Email us at

Contact one of our offices

Find your local office

A doctor looks at a spinal x-ray on a tablet

Serious injury client

Cauda equina syndrome

We secured £820,000 in compensation for a client whose delayed diagnosis resulted in severe restrictions to her mobility and a loss of sensation in her bladder and bowels.

The client suffered a fall at home and landed with a vacuum cleaner under her spine. When she was taken to hospital, the doctors focused on her broken hip injury despite her raising concerns that she could not feel her feet. It took nine days for her concerns to be addressed and she was eventually referred for an urgent MRI scan. The scan identified a fracture of the vertebrae which resulted in a diagnosis of cauda equina syndrome. The decompression surgery attempted was unsuccessful.

Had decompression surgery been attempted earlier, our client could have returned to her pre-injury state of mobility and day-to-day activities.

The client contacted our serious injury experts who secured the compensation needed to purchase a specially adapted bungalow suitable for her needs.